Refund policy
At Luxe & Lucky, every order is thoughtfully prepared to bring excitement, surprises, and a little luxury to your day!
Due to the unique nature of our mystery boxes, mini bags, Mini Bag Match game, stationery, self-care products, books, and surprise items, all sales are final.
We do not accept returns or exchanges for changes of mind, personal preferences, or dissatisfaction with the surprise assortment received.
Damaged, Defective, or Incorrect Items
Your satisfaction matters to us! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please Include:
- Your order number
- A description of the issue
- Clear photographs of the affected item and packaging
We will review your concern and, when appropriate, offer a replacement, refund, or another suitable resolution.
Mystery Product Disclaimer
Every Luxe & Lucky mystery box and surprise assortment is unique. Product colors, styles, brands, and contents may vary. Specific items are not guaranteed unless expressly stated in the product description.
Order Cancellations
Orders may not be canceled once they have been processed or shipped. Please contact us promptly if you need assistance with an order.
Contact Us
For questions or concerns, please contact Luxe & Lucky through our website:
www.luxeandlucky.com
Nothing in this policy limits any rights or remedies required by applicable law.
Thank you for shopping with Luxe & Lucky!
Unbox Something Extraordinary!